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General
Yes, FBHcontrol has been on the market for over 35 years and is a robust and versatile system. It's designed for any type of food business, from a production or distribution plant to a chain of over 1,000 restaurants or a hotel complex. The system also adapts to different food businesses and concepts, simultaneously, such as industrial dining halls, ghost kitchens, food fair kiosks, etc. The system allows information to be stored and controlled independently (for each point of sale) or centrally (unifying information from different points of sale).
FBHcontrol implies a specialized control methodology that, in three or four steps, will provide you with accurate and actionable information, free of errors or easily identifiable and correctable. More than just software, it's a method! If you apply it, you'll have the information you need, to identify and reduce waste and prevent internal theft.
The price of FBHcontrol will depend on the type of service purchased: Do it yourself or We do it for you.The service We do it for you, has an additional pre-set value in our prices published on the website.
For both service schemes, FBHcontrol's pricing system is based on a per-Control Point billing model. Users purchase as many points as needed, according to their organization's internal control requirements. Each area or zone within the business with a responsible manager, or where independent control is desired, must have a control point. Prices vary depending on the type of control point required: General Control Points or Internal Control Points. For example, a restaurant might have one General Control Point and two separate Internal Control Points for kitchen and storage management.
FBHcontrol's support is provided through a ticketing system. Tickets are received at our support center and are handled according to two criteria: the order in which the request is received and the urgency of the request.
During the Step-by-Step implementation process, the client will receive the necessary training to use FBHcontrol. During this stage, it is the client's responsibility to ensure that all designated users of the tool are involved in the training; however, the client can request support at any time through the ticketing system to resolve any questions about how the tool works, and someone will be available to address their concerns or needs. Additionally, the support portal offers resources such as video tutorials, courses, and frequently asked questions databases that allow users to explore and resolve their questions.
The implementation time for FBHcontrol depends directly on the organization's ability to follow the pre-established procedures for successful program implementation. FBHcontrol has designed a step-by-step implementation process that is easy to follow and provides resources to quickly and effectively organize information, thus preparing the system for use. Ideally, the organization acquiring FBHcontrol should assign a person to lead the internal implementation process to facilitate communication. On average, our clients' implementation process takes between 30 and 60 days to reach 100% operational status.
There is no predetermined contract duration that obligates the user to remain with us. However, before deciding whether to continue using our software, we suggest our clients always explore how they can integrate FBHcontrol with any other POS or ERP platforms they wish to implement. In practice, the inventory functions offered by other tools are not as specialized as those in FBHcontrol, and clients often end up having to resubscribe to our services and incur in avoidable expenses. The contract can be terminated at any time without penalty.
Frequently Asked Questions
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