Question 1

Does the software work for my specific type of business (Hotels, Bars, Industrial Dining Halls, Production Facilities)?

Accepted Answer

Yes, FBHcontrol has been on the market for over 35 years and is a robust and versatile system. It's designed for any type of food business, from a production or distribution plant to a chain of over 1,000 restaurants or a hotel complex. The system also adapts to different food businesses and concepts, simultaneously, such as industrial dining halls, ghost kitchens, food fair kiosks, etc. The system allows information to be stored and controlled independently (for each point of sale) or centrally (unifying information from different points of sale).

Question 2

Do I have to operate the system myself, or is there an option for your team to handle the analysis and auditing for me?

Accepted Answer

FBHcontrol offers various service options, and the system can be integrated into your business in different ways. We have services where you handle the setup and data entry in the system yourself, in a "do-it-yourself" model, or we can perform these functions for you in a "we-do-it-for-you" model.

Question 3

How does the system help me identify and reduce food waste or internal theft?

Accepted Answer

FBHcontrol implies a specialized control methodology that, in three or four steps,  will provide you with accurate and actionable information, free of errors or easily identifiable and correctable. More than just software, it's a method! If you apply it, you'll have the information you need, to identify and reduce waste and prevent internal theft.

Question 4

Can I calculate the actual cost of my recipes in real time and compare it to the theoretical cost?

Accepted Answer

That is the main purpose of FBHcontrol. It also provides consolidated information according to predetermined control cycles.

Question 5

Does the system automatically alert you when there are price fluctuations in supplier invoices?

Accepted Answer

FBHcontrol has several tools that help in this purpose. 1) quotation control, 2) control to enforce variations, 3) price variation reports over time.

Question 6

How does the platform use Artificial Intelligence to predict demand and optimize purchases?

Accepted Answer

FBHcontrol provides tools for historical and product-mix analysis; to predict or budget potential sales, calculate projected consumption and compare with current inventories and generate purchase orders or requests.

Question 7

Is it possible to perform inventory counts from mobile devices or tablets inside the kitchen?

Accepted Answer

FBHcontrol, being a cloud-based application, can run on any browser. It also has a mobile app that is constantly being updated to improve its functionality.

Question 8

Do I need to buy any new hardware or special servers to implement this system?

Accepted Answer

No, FBHcontrol is a cloud-based system. All that's required is a device, either desktop or mobile, that can access the internet.

Question 9

Which Point of Sale (POS) systems does the platform currently integrate with?

Accepted Answer

FBHcontrol has integrations with most of the Point of Sale systems currently offered on the market, but if it doesn't have an interface with your system, our development and integrations team will develop it and achieve the desired results necessary communications.

Question 10

Is there a direct integration with my food suppliers to automatically update prices and catalogs?

Accepted Answer

FBHcontrol is compatible with EDI, which allows connection with different systems and tools used in the industry.

Question 11

Does the system allow scanning physical invoices to digitize data entry?

Accepted Answer

Our latest version allows you to enter invoices either scanned, with a photograph, or through .xml files, which have now become tax control documents.

Question 12

Is the platform compatible with Windows, Mac, Android, and iOS operating systems?

Accepted Answer

FBHcontrol is compatible with any system that can access the internet. It also offers a mobile app for iOS and Android devices.

Question 13

Does the system allow performance comparisons (benchmarking) between my different branches?

Accepted Answer

FBHcontrol is a precise system that implements customized control for each branch, taking into account its product mix. Our consolidated reports provide comparative information.

Question 14

Is it possible to transfer inventory between different stores or kitchens?

Accepted Answer

Yes, FBHcontrol allows transfers between stores and internal transfers within stores. It is also a powerful system for managing central warehouses, handling internal and external orders with the possibility of electronic invoicing and setting transfer prices or sales prices, when applicable.

Question 15

What communication tools does the platform offer to connect managers with operational staff?

Accepted Answer

In the case of internal requisitions, the system informs the required location and also allows consolidating orders in case there are multiple requests.

Question 16

What is the pricing model: do you pay per location, per enabled features, or is there a flat rate?

Accepted Answer

The price of FBHcontrol will depend on the type of service purchased: Do it yourself or We do it for you.The service We do it for you, has an additional pre-set value in our prices published on the website.
For both service schemes, FBHcontrol's pricing system is based on a per-Control Point billing model. Users purchase as many points as needed, according to their organization's internal control requirements. Each area or zone within the business with a responsible manager, or where independent control is desired, must have a control point. Prices vary depending on the type of control point required: General Control Points or Internal Control Points. For example, a restaurant might have one General Control Point and two separate Internal Control Points for kitchen and storage management.

Question 17

What level of customer support and training is included in the subscription?

Accepted Answer

FBHcontrol's support is provided through a ticketing system. Tickets are received at our support center and are handled according to two criteria: the order in which the request is received and the urgency of the request.
During the Step-by-Step implementation process, the client will receive the necessary training to use FBHcontrol. During this stage, it is the client's responsibility to ensure that all designated users of the tool are involved in the training; however, the client can request support at any time through the ticketing system to resolve any questions about how the tool works, and someone will be available to address their concerns or needs. Additionally, the support portal offers resources such as video tutorials, courses, and frequently asked questions databases that allow users to explore and resolve their questions.

Question 18

How long does the full implementation take until the system is 100% operational?

Accepted Answer

The implementation time for FBHcontrol depends directly on the organization's ability to follow the pre-established procedures for successful program implementation. FBHcontrol has designed a step-by-step implementation process that is easy to follow and provides resources to quickly and effectively organize information, thus preparing the system for use. Ideally, the organization acquiring FBHcontrol should assign a person to lead the internal implementation process to facilitate communication. On average, our clients' implementation process takes between 30 and 60 days to reach 100% operational status.

Question 19

Is there a minimum contract term or can I cancel at any time?

Accepted Answer

There is no predetermined contract duration that obligates the user to remain with us. However, before deciding whether to continue using our software, we suggest our clients always explore how they can integrate FBHcontrol with any other POS or ERP platforms they wish to implement. In practice, the inventory functions offered by other tools are not as specialized as those in FBHcontrol, and clients often end up having to resubscribe to our services and incur in avoidable expenses. The contract can be terminated at any time without penalty.

Call: 877-324-6380